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Refund Policy

KetoSkream is non-refundable. In the case that your product arrives melted or damaged, please reach out to info@ketoskream.com. You will be asked to provide proof of damages and a solution will be reached within 24 hours of your e-mail.

Shipping Information

Our high-quality insulated bags and dry ice will keep your ice cream frozen from the moment it leaves the facility to when you put it into your freezer. In the event you received thawed ice cream, please contact us at info@ketoskream.com.

Frequently Asked Questions

Can I track my order?

Cut off is Sunday night and orders ship out once per week on Tuesday. You will be emailed a tracking number once your order is shipped and have the ability to track the package as the delivery service updates its status. Packages are shipped “NSR” - No signature required so you do not have to be home or available to receive it and the Ice Cream will be left at your door and remain frozen. Click here to track your package.

Where do you ship to?

Why is shipping so expensive?

How are net carbs calculated?

Can I eat your ice cream if I am diabetic?