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FAQs & Policies

Refund Policy

KetoSkream is non-refundable. In the case that your product arrives melted or damaged, please reach out to info@ketoskream.com. You will be asked to provide proof of damages.

Shipping Information

Our high-quality insulated bags and dry ice will keep your ice cream frozen from the moment it leaves the facility to when you put it into your freezer. In the event you received thawed ice cream, please contact us at info@ketoskream.com.

Frequently Asked Questions

Where can I purchase your products?

The store locator directly on our website will guide you to a retailer best suited to you, or we also offer a ship directly to you option straight off of our website

How can I contact customer service?

You can reach us at info@ketoskream.com, and one of our customer service representatives will get back to you promptly

How do I dispose of the dry ice that comes with my order?

The dry ice that comes with your order is wrapped and separated from the KetoSkream containers. For your safety, do not touch the dry ice. Keep the dry ice inside of the opened box in a well-ventilated area. The dry ice will evaporate on its own within 24 hours of delivery. Never touch dry ice with bare hands or let it come in contact with your skin. Keep the dry ice out of reach of children and pets.

Do I need to be at home to receive my order?

No! We package the ice cream with enough dry ice to remain frozen for several hours after delivery. You do not need to be home to accept the package, however, please ensure to include all shipping instructions at checkout with any additional notes as needed. We are not responsible for lost or stolen packages.

Where can I get a list of nutritional information and a list of ingredients?

Each flavour has nutritional facts and a list of ingredients on the product page