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FAQs & Policies

Refund Policy

KetoSkream is non-refundable. In the case that your product arrives melted or damaged, please reach out to info@ketoskream.com. You will be asked to provide proof of damages.

Shipping Information

Our high-quality insulated bags and dry ice will keep your ice cream frozen from the moment it leaves the facility to when you put it into your freezer. In the event you received thawed ice cream, please contact us at info@ketoskream.com.

Frequently Asked Questions

When do you deliver?

Orders ship once a week on Monday and will arrive within 3 to 4 business days from the date the order is shipped depending on your postal code. No signature is required. No matter what your schedule looks like on the day of delivery, your package will be left at your door and will remain frozen. 

Where do you deliver?

We Ship To AB,SK,BC,MB,ON (however we are unable to ship to a PO Box and select areas)

How do I track my order?

When your order ships out, you will receive an email notifying you that your order is on its way along with your tracking number. If you do not receive this email, please reach out to us at info@ketoskream.com

Where can I purchase your products?

The store locator directly on our website will guide you to a retailer best suited to you (please note this is just to be used as a guide. KetoSkream does not have access to individual stores inventory/stock levels) or we also offer ship direct to you from our website.

How can I contact customer service?

You can reach us at info@ketoskream.com, and one of our customer service representatives will get back to you promptly

How do I dispose of the dry ice that comes with my order?

The dry ice that comes with your order is wrapped and separated from the KetoSkream containers. For your safety, do not touch the dry ice. Keep the dry ice inside of the opened box in a well-ventilated area. The dry ice will evaporate on its own within 24 hours of delivery. Never touch dry ice with bare hands or let it come in contact with your skin. Keep the dry ice out of reach of children and pets.

Do I need to be at home to receive my order?

No! We package the ice cream with enough dry ice to remain frozen for several hours after delivery (during warmer months, we suggest getting the package into your freezer as soon as possible.) You do not need to be home to accept the package, however, please ensure to include all shipping instructions at checkout with any additional notes as needed. We are not responsible for lost or stolen packages

Where can I get a list of nutritional information and a list of ingredients?

Each flavour has nutritional facts and a list of ingredients on the product page

What is your ice cream sweetened with?

Pure stevia extract

Can I eat your ice cream if I am diabetic?

With only 1g - 2gs of net carbs per serving, and no added sugar, many customers with diabetes love our ice cream. Be sure to read our full ingredients and check with your doctor if you have any questions, or concerns

Is your ice cream dairy free?

Our ice cream includes a heavy cream which is not dairy free. 

Is your ice cream gluten free?

Our ice cream is not certified gluten free, however our products do not contain gluten.

What stabilizers do you use in your ice cream?

Guar gum (extracted from guar beans that has thickening and stabilizing properties) and locust bean gum (a natural, plant-based, vegan food thickener).

Are your products made in a nut free facility?

Ketoskream does not contain nuts or peanuts, however our ice cream is not made in a peanut free facility.

How long does the ice cream last in the freezer?

In order to maximize freshness, we recommend consuming within 6 months. Our products are still safe to consume after 6 months but are more susceptible to freezer burn.

Are your cartons recyclable?

Yes. Please rinse pints after use or disassemble cardboard box's and place it in the recycling bin

Is Ketoskream coming out with new flavours?

Absolutely! Stay tuned for updates!

Why is shipping so expensive?

In order to ensure packages are delivered in a timely manner, frozen and up to ketoskream standard - packages must be packed with dry ice which can be quite costly. We're working hard to continually bring better options and solutions to our shipping choices and want to thank you for your support and patience as we work through this